Please Check this Page Regularly


Shielding Letter

Patient who are deemed to be extremely vulnerable are entitled to a Shielding Letter, and by now should have received this letter by the Welsh Government.

If you think that you should have received a Shielding Letter but you haven’t received a letter, please CLICK HERE to check if you are entitled to a Shielding Letter before you contact the surgery.

Shielding Letters are only issued to the affected individual and not to household contacts or family members.



We are unable to organize testing for COVID-19 at the surgery.

Members of the public with symptoms of COVID are able to access home testing via the Government website at . The service can also be accessed by telephone on 119.

Testing for Healthcare Workers who also have symptoms of COVID-19 will be organised by the employing Health Board.


From Monday 16th March 2020 and until further notice all patients who request an appointment called back by a GP or Nurse. If they decide you need to be seen they will organise a face to face assessment.

Please do not attend the surgery unless you have been invited to do so by a clinician.

Non-Urgent appointments (such as routine blood tests, blood pressure checks, etc.) may need to be cancelled.

You can also contact the surgery using our new online service e-Consult.  There is a link to this on the homepage of this website. You can contact your GP for medical or administrative issues and will get a response by the end of the working day.  There is no need to phone the surgery and you can avoid a queue.

We would like take this opportunity to thank you for your support and cooperation.



If you have a new continuous cough OR fever OR loss of/change in smell or taste, you should stay at home (Self Isolate) for 7 days if you live alone, or for 14 days if you live with someone else. All household contact also need to stay at home for 14 days even if they don’t have symptoms.


You do not need to contact the Surgery or NHS 111 to tell them you’re staying at home.


  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Please see the link below for advice on Self Isolation.


Rescue Packs

It has come to our attention that messages are circulating on social medial suggesting that patients should be receiving Antibiotics and Steroids in a ‘Rescue Pack.’

This is not the case.

Antibiotics help fight against Bacterial Infections. COVID-19 (Coronavirus) is a Virus. Antibiotics will not help.

Steroids alter the immune system and might make your body less capable of fighting a viral infection.

The only people who should have a Rescue Pack At home, are patient with Chronic Obstructive Pulmonary Disease (COPD) as they are more prone to bacterial infections.

For more information – click here.

If in doubt, contact the surgery on 01873 859 000


Self Isolation Note for Employer

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

If you need a Self Isolation Note – Please use the following Link, you do not need to contact the surgery. You can also use this service on behalf of anyone else.

NHS Self Isolation Note



If you have a prescription waiting to be collected from the surgery, please contact us and we will send your prescription directly to a local pharmacy.

If you speak to a clinician on the phone and you are prescribed medication, we will send the prescription to a local pharmacy.



The Dispensary is open as usual. As a temporary measure, patients don’t have to come into the surgery  – they can collect their medication via a hatch at the front of the building (see signs outside).


Attending the Surgery

Please only attend the surgery if you have been invited to do so by a clinician. Please call us first on 01873 859 000 and then the doors will be open from 9am

All patient over the age of 18 are asked to attend the surgery alone wherever possible.

If you are invited to the surgery, please wash your hands with soap and water on arrival.

If you cough or sneeze, please do so into a tissue and dispose of it immediately, or into your bend elbow.

Out of Hours

For all emergencies out of hours please dial NHS 111 

Useful Links

NHS 111

Public Health Wales – More Information On Coronavirus

NHS – More Information on Coronavirus

Self Isolation / Staying at Home Advice

Coronavirus Travel Advice