Please Check this Page Regularly
Patients who are deemed to be extremely vulnerable are entitled to a Shielding Letter, and by now should have received this letter by the Welsh Government.
If you think that you should have received a Shielding Letter but you haven’t received a letter, please CLICK HERE to check if you are entitled to a Shielding Letter before you contact the surgery.
Shielding Letters are only issued to the affected individual and not to household contacts or family members.
Test, trace, protect
We are unable to organise testing for COVID-19 at the surgery.
The following advice will help to slow the spread of Coronavirus (COVID-19) and keep you, your friends, family, and community safe.
If you get symptoms of Coronavirus DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL.
• Loss of taste or smell,
• A continuous cough or
• Fever (high temperature)
1. Self-isolate for 10 days and your household must isolate for 14 day. https://gov.wales/self-isolation-stay-home-guidance-households-possible-coronavirus
2. Book a test on the first day of your symptoms.
You can apply for a test online: http://www.gov.wales/applycoronavirus-test
Or call 119 for free between 7am and 11pm.
People with hearing or speech difficulties can call 18001 119
Tests take place at drive through testing centres or can be posted to your home.
If you choose a home testing kit, a video to show you how to take the test can be found here: https://gov.wales/using-coronavirus-home-testing-kit
3. If your test is negative, no further action is needed and you and your household can stop isolating, providing there are no new symptoms of coronavirus.
4. If you test positive you will be contacted by a contact tracer from the NHS Wales Test, Trace, Protect Service.
• You will be asked to share the details of people you have been in close contact with up to 2 days before your symptoms started.
• The contact tracer will give you advice on what to do next.
• A contact tracer will then get in touch with your close contacts. They will be told they have been in contact with someone who has tested positive for coronavirus, but your identity will not be revealed unless you have given your permission.
• They will be given support and advised to self-isolate for 14 days from their last contact with you, and offered a test if they have symptoms.
Contact tracers do not monitor where you’ve been or what you’ve been doing. You will not be reported when giving information about your contacts and your movements. We only use the information to stop the spread of the virus.
Further information about testing and contact tracing can be found here: http://gov.wales/test-trace-protect-coronavirus
Be Aware of Scammers
Contact from the NHS Wales Trace, Test, Protect service will only be from these official channels:
• Calls will be made from: 02921 961133
• Texts will be sent from: +447775106684
• Emails will be sent from: email@example.com / firstname.lastname@example.org
• Make any form of payment or purchase a product – a coronavirus test and advice from the service is free
• Give out any of your bank details
• Give out any passwords, PINs or set up any over the phone
• Download any software to your computer or tablet
• Dial a premium rate number to speak to anyone
If in any doubt, hang up or do not respond.
Protect yourself and others.
Testing and contact tracing are only one way of preventing the spread of the virus. It is vital that we all continue to:
• Always stay at least 2 metres apart from people you don’t live with. This also applies in the workplace: breaks, meetings and travel to and from work.
• Catch coughs or sneeze into tissues, dispose of them and clean your hands as soon as possible
• Wash your hands regularly for at least 20 seconds with soap and water, or use hand sanitiser
• Do not touch your face unless you have thoroughly cleaned your hands
• Regularly disinfect surfaces and objects at home and work
• Wear a three layer face covering when required or in enclosed spaces where social distancing is difficult
The most effective way to protect yourself and others from Coronavirus is to follow these steps.
Anyone who has coronavirus symptoms should not go out, even if they are wearing a face covering.
From Monday 16th March 2020 and until further notice all patients who request an appointment will be called back by a GP or Nurse. If they decide you need to be seen they will organise a face to face assessment.
Please do not attend the surgery unless you have been invited to do so by a clinician.
Non-Urgent appointments (such as routine blood tests, blood pressure checks, etc.) may need to be cancelled.
You can also contact the surgery using our new online service e-Consult. There is a link to this on the homepage of this website. You can contact your GP for medical or administrative issues and will get a response by the end of the working day. There is no need to phone the surgery and you can avoid a queue.
It has come to our attention that messages are circulating on social medial suggesting that patients should be receiving Antibiotics and Steroids in a ‘Rescue Pack.’
This is not the case.
Antibiotics help fight against Bacterial Infections. COVID-19 (Coronavirus) is a Virus. Antibiotics will not help.
Steroids alter the immune system and might make your body less capable of fighting a viral infection.
The only people who should have a Rescue Pack At home, are patient with Chronic Obstructive Pulmonary Disease (COPD) as they are more prone to bacterial infections.
If in doubt, contact the surgery on 01873 859 000
Self Isolation Note for Employer
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
If you need a Self Isolation Note – Please use the following Link, you do not need to contact the surgery. You can also use this service on behalf of anyone else.
If you have a prescription waiting to be collected from the surgery, please contact us and we will send your prescription directly to a local pharmacy.
You can also order repeat prescriptions using My Health Online, please see the link on the front page of this website.
If you speak to a clinician on the phone and you are prescribed medication, we will send the prescription to a local pharmacy.
If you need to come to the surgery for any prescription queries we ask that you use the Dispensary hatch at the front of the building (see signs outside).
The Dispensary is open as usual. Medication can now be collected via a hatch at the front of the building (see signs outside).
Attending the Surgery
Please only attend the surgery if you have been invited to do so by a clinician.
All patients over the age of 18 are asked to attend the surgery alone wherever possible.
If you are invited to the surgery:
- Please arrive at your appointment time and not before, if you arrive early our receptionist will need to ask you to wait outside the building.
- Please use the hand sanitiser provided on arrival and when you leave.
- There is a one way system in place, please enter via the electric doors and exit through the door at the nurse end of the waiting room that leads out to the car park.
- Our receptionist will direct you to a seat.
If you cough or sneeze, please do so into a tissue and dispose of it immediately, or into the bend of your elbow.
Out of Hours
For all emergencies out of hours please dial NHS 111