Old Station Surgery

01873 859000

Mission Statement

Our Mission Statement

  1. To improve health, well-being and lives of our patients.
  1. Old Station Surgery strives to deliver safe, high quality compassionate care to all our patients

 

Practice Charter

 

What We Will Do For You

 

  • Treat you with courtesy and respect at all times.
  • Give you full information on the services we offer.
  • Give you the most appropriate care by suitably qualified staff.
  • Provide you with emergency care when you need it.
  • Refer you for a second opinion when you and your GP agree it is needed.
  • Give you access to your health records, subject to any limitations in the law.
  • Keep the contents of your health record confidential.
  • Give you full and prompt reply to any complaints you make about our services in line with The Putting Things Right complaints procedure.
  • Keep you informed when surgeries are running late.

 

What You Can Do For Us

 

  • Treat us with courtesy and respect at all times.
  • Tell us if you are unsure about the treatment we are offering you.
  • Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity, requesting the visit before 10.00am where possible unless urgent.
  • Keep your appointments, arrive on time and let us know as early as possible if you are unable to attend.
  • Let us know when you change your name, address or telephone number.
  • Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
  • Let us know when we have done well.