Old Station Surgery

01873 859000

Useful Information

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Here you can find out how to register with our practice and read other important information for patients.

You can find out more by clicking on the links below.

Access to Medical Records

You can now request access to your personal information held by the practice by making a Subject Access Request. Subject Access Request Policy Subject Access Request Form The policy and ... [continue] Access to Medical Records

Complaints and Compliments

We aim to provide the highest standard of service. In the event you have a complaint please speak to a Patient Assistant who will inform you of our Practice Complaints ... [continue] Complaints and Compliments

Disabled Access

The practice has easy access for the disabled. All our patient services are provided on the ground floor of the building and there are electric doors to enter the building.  ... [continue] Disabled Access

Help with My Health Online

If you need any help registering or using the My Health Online service please use My Health Online User Guide for Patients If you are still experiencing problems then please ... [continue] Help with My Health Online

How to Register

If you live in our Practice Area you are welcome to register as a patient at the surgery. In order to register, you will need to have: New Patient Registration ... [continue] How to Register

Patient Confidentiality

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs. From time to time information ... [continue] Patient Confidentiality

Patient Rights and Responsibilities

The practice team will: Treat you with courtesy and respect Offer the most appropriate care by qualified professionals, who will explain both your condition and your treatment Ensure that the ... [continue] Patient Rights and Responsibilities

Privacy & Confidentiality

        Please use the links listed to read our full Practice Fair Processing Privacy Notice. All information is available in other formats. Please contact the practice. Supplementary ... [continue] Privacy & Confidentiality

Using This Website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using This Website

Violent or Abusive Behaviour

Violent and abusive behaviour will not be tolerated towards any member of staff or persons visiting the premises. Offenders will be asked to leave the building and will be removed ... [continue] Violent or Abusive Behaviour

Welsh GP Record

Welsh GP Record – What is your Welsh GP Record and how is the record used? NHS Wales is making some changes to the way it uses patient information for ... [continue] Welsh GP Record