The practice team will:
- Treat you with courtesy and respect
- Offer the most appropriate care by qualified professionals, who will explain both your condition and your treatment
- Ensure that the premises are comfortable
- Ensure the appointment times are flexible to meet patients’ needs
- Provide home visits by a doctor when this is deemed medically appropriate
- Provide you with repeat prescriptions within two working days of your request
- Treat all patient information as strictly confidential.
To help us honour those statements you should:
- Arrive in good time for appointments
- Use the clinician’s time appropriately
- Request house calls only when necessary
- Cancel in good time appointments you are prevented from keeping
- Request repeat prescriptions well in advance
- Treat the practice team with courtesy and respect
- Advise us if you change your name, address or telephone number
